Frequently Asked Questions

When do I activate my eSIM?

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It is recommended to activate your eSIM on the day of your flight departure. Ensure your device has Wi-Fi or alternative Internet connection to scan your eSIM QR code. You may also need to restart your mobile device upon arriving at your destination. Once the QR code is scanned, the eSIM will be activated.

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How do I activate my eSIM Plan?

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• Go to your mobile phone’s settings

• Click on “SIM Card Manager/Cellular*”

• Click on “Add Mobile Plan”.

• Scan the QR code below from your computer or;

• Screenshot the code from your confirmation email & open the image through your QR code scanner.

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Can I use tethering or hotspot with an eSIM?

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Yes, you can use your eSIM to hotspot, as long as your mobile device supports this function.

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Can I use the same QR code/eSim for multiple devices?
No, one eSIM can only be activated on one device once and cannot be used on another device once activation has been done.

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How long is the validity of the QR code for my eSim?

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The QR code for an eSIM is only valid for 30 days from the date of purchase. Please note that it can only be scanned once, for activation on a single mobile device*.

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It is recommended to:

• purchase the eSIM closer to your flight departure date &

• activate the eSIM on the date of departure

*Only for eSIM compatible devices.